FAQ – Frequently asked questions

The minimum age depends on the property and is generally between 21 and 28. Check the requirement listed on the chalet page before booking.

Online reservations for same-day arrival are not accepted. Contact our team to find out whether an exception may be possible.

Rates vary based on factors such as dates and demand. A weekday stay, a holiday or a particularly popular period may therefore cost more or less.

Contact our team before the scheduled charge date. We will explain how to provide your updated payment information through the secure method available for your reservation.

Review the promotions section and the terms of each offer. Eligible dates, participating properties and minimum stay requirements may limit applicability.

Send our team your reservation number and the new dates you would like. All requests are subject to availability and the terms of your reservation; a price adjustment may apply. A change or postponement is confirmed only after we approve it.

The cancellation policy that applies to your reservation is included in your booking confirmation. Review it to understand the conditions and financial implications of cancelling.

Check-in is generally from 5 p.m. and check-out is generally at 11 a.m. Times may vary by property, so refer to your confirmation and arrival instructions. If you plan to arrive after 9 p.m., let us know in advance and make sure you have received the necessary instructions. The access code is generally sent on the day of arrival.

Early check-ins and late check-outs are not permitted during peak season. At other times, you must request them in advance through our customer service team. All requests require approval and are not guaranteed; wait for our confirmation before changing your plans.

Arrival instructions are generally sent about five days before your stay. The door code is sent on the day of arrival. Check your messages before setting out and contact us if any information is missing.

Refer to the check-out instructions specific to your chalet. They explain the expected tasks, including dishes, garbage, equipment and securing the property.

Report the issue promptly to the designated contact and describe what you found. Photos can help document the situation and determine whether an intervention is needed.

Tell us about your plans before your stay. Visitors must follow the property rules, permitted occupancy and available parking arrangements. Prior authorization may be required.

You must keep noise at a reasonable level both indoors and outdoors at all times, and follow any rules specific to the chalet or development throughout your stay.

Smoking is prohibited inside the chalets. Outdoors, smoke at least 9 metres from the property and dispose of cigarette butts and other waste safely.

Check the chalet listing and its terms, which may specify accepted types of pets and limits on their number or weight. Declare the actual number of pets when booking. If your situation does not meet the listed conditions, contact us before making a reservation.

Fees vary by property. Enter the number of pets when booking so that the applicable fees are shown and included in the total before you confirm.

This depends on the chalet, available space and development rules. Contact us before booking and provide the vehicle dimensions and intended use. Parking, electrical hookups and use of an RV as additional accommodation must be authorized in advance.

Bed linens are provided. Bring extra blankets or pillows if needed. One towel is provided per person; if the chalet has a hot tub, bring additional towels for hot tub use.

Coffee makers vary by chalet. Check the property listing to see whether it uses ground coffee, pods or filters, and bring the appropriate supplies.

Barbecue (BBQ) availability may vary by property and season. Check the chalet listing for advertised amenities and to see what is provided for the barbecue (BBQ) or fireplace. If unsure, contact us before your stay.

Comfort levels vary depending on the chalet layout, the location and type of unit, and outdoor temperatures. Some rooms may be cooler than others, especially during very hot weather; air conditioning does not guarantee an even temperature throughout the chalet.

Some chalets have an EV charging station. Check the property listing to confirm whether one is available and its conditions of use. If no charging station is listed, do not assume charging from a standard outlet is permitted.

Check the chalet listing for the advertised services. Wi-Fi connection details are included in the instructions or the information available on site. Channels, apps and Internet performance may vary by property; if a specific service is essential to you, confirm its availability before booking.

Reception depends on the area and your mobile provider. If you must be able to make calls or use mobile data, contact us before booking so we can check the information available.

Availability of the barbecue (BBQ), watercraft and fire pit areas may vary by property and season. Check the chalet listing for your stay dates.

Check that it is provided and available during your stay, and confirm which accessories are included. Its use must comply with the rules specific to the chalet and the body of water.

Check the permitted access points and local conditions. Being near a lake or another body of water does not guarantee a designated beach or lifeguard supervision.

Report the situation promptly to the chalet contact, describe the issue and attach photos if possible. Reporting it during your stay allows us to assess the situation and possible remedies.

Depending on the chalet services, staff may work outdoors Monday through Friday, between 7 a.m. and 5 p.m., to maintain the hot tub or grounds, remove snow or handle garbage. You generally do not need to be present. No indoor maintenance is scheduled except in an emergency.

You can reach Chalets Confort at 1 800 319-3934 or info@chaletsconfort.com. For matters specific to the property, also consult the contact details provided in your arrival instructions.

Promptly report an inability to enter the chalet, loss of water supply, water infiltration or any situation that poses a risk. In case of fire or immediate danger to people, call 911 first.

Notify the designated contact as soon as possible, explain what happened and provide photos if available. This information will help us review the situation and determine the necessary next steps.

Findings and available information are reviewed under the rental terms. If a claim concerns you, the relevant details and applicable next steps will be communicated to you.

Contact us promptly with the chalet name, your stay dates and a description of the item. We will check whether it has been found and discuss pickup or shipping options. Any applicable handling and shipping fees must be confirmed before shipping is arranged.