Terms and conditions
Booking and Prepayments Terms
1- Upon confirmation of your reservation, a payment equivalent to 20% of the total amount of your stay will be charged to your credit card.
2- The remaining balance will automatically be charged to your credit card 30 days before your arrival date.
⚠️ Important
No security deposit is required. However, guests remain fully responsible for any damage, loss, or breakage caused to the property, its contents, or its equipment during their stay, including damage caused by pets, even when pets are permitted.
Guests may also be held responsible for any additional costs resulting from failure to comply with the rental terms and conditions, including, but not limited to, excessive cleaning fees, extraordinary hot tub maintenance resulting from misuse, charges related to unauthorized occupants or visitors, charges resulting from non-compliance with the pet policy, charges resulting from smoking or cannabis use inside the property, costs associated with the collection or disposal of excessive waste, and any other reasonable operating costs incurred as a result of non-compliance with the rental terms and conditions.
Where applicable, such charges may be applied to the payment method used for the reservation.
Cancellation Policy
• For cancellations made more than 30 days before the arrival date, a penalty equivalent to 20% of the total stay amount will be retained.
• For cancellations made between 0 and 29 days before arrival, a penalty equivalent to 100% of the total stay amount will apply.
Arrival Information
• Approximately 5 days before your arrival, you will receive a second email containing your arrival instructions.
• This email will include the chalet door code, useful information about the property, contact information during your stay, and information regarding the security deposit or damage protection applicable to your reservation.
• If you do not receive this email, please contact us as soon as possible.
Arrival and Departure Day
• Access to the chalet is available starting at 5:00 PM on the day of arrival. Unfortunately, early check-ins cannot be accommodated.
• Any issue or anomaly must be reported promptly upon arrival.
• On the day of departure, the chalet must be vacated before 11:00 AM.
• Additional departure instructions may be included in the pre-arrival message or inside the chalet.
Tenant Rules and Responsibilities
• Upon arrival, guests are required to inspect the property and immediately report any apparent damage or breakage.
• The tenant is responsible for any material damage occurring during the stay.
• The tenant is responsible for safety inside and outside the chalet and accepts all responsibilities related to it.
Code of Conduct
• Guests must respect the property, the neighborhood and maintain a reasonable noise level at all times.
• The chalet may only be occupied by the number of guests indicated in the reservation.
• The chalet is entirely non-smoking.
• The minimum age required to book a chalet managed by Chalets Confort varies between 21 and 28 years old depending on the property.
• Pets are not allowed unless otherwise specified for the selected chalet.
Other Information
• The availability of certain seasonal amenities or equipment such as watercraft, BBQs or outdoor fireplaces may vary depending on the season.